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Our
Pursuit is Relentless
Walk into any hospital room or corridor. You will see faces, lots of them.
Faces of patients, their relatives and friends – faces
of hope, faces of rejoicing at news of recovery, faces
of cheer and encouragement, caring faces, even faces
of fear and uncertainty for a loved one.
In an instant, a face of sadness can turn to joy at good news of a recovery; a face of fear can turn to peace at a caring touch or a word of encouragement.
For these faces, our staff live and work daily. For them, we pursue excellence like never before. Our ability to harness our skills, practices, technology, and systems into patient-centric care gives strength and hope to these faces.
Our pursuit is relentless. For we deal with people who come to us daily with hope in their hearts. It is our duty, our calling, to try and make those hopes a reality.
And add years of healthy life to our patients. |
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The
quest for quality and service excellence at
NHG is relentless. We understand that being ill, and having to leave the comfort of home for medical treatment is a doubly daunting experience. With our experience in serving patients, we know how to make them feel welcomed and at home.
Quality standards, benchmarked against the
world’s best, are a top priority in NHG.
Quality, an abiding tenet, defines and distinguishes
who we are at home and abroad. In building a culture of safety in our hospitals and clinics, we make quality everybody’s business – from the Board members right down to the hospital attendants. Strong leadership and clear lines of responsibility help to transform our culture, work methods and healthcare delivery systems.
Staff at all levels – from the receptionists
to the nurses and doctors – are well schooled
in our CARE standards – which incorporate
Confidence, Attentiveness, Respect and Empathy.
The aim of inculcating the CARE standards in
all staff in the different institutions is to
ensure that patients enjoy the same and consistent
level of service anywhere in NHG. |
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Events details listing... |
Title:
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GP CME - Treatment of common post operative complaints
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Date/Time:
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4/7/2009, 1300hrs to 1630hrs
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Venue:
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Yong Loo Lin School of Medicine, NUS
Block MD11, Clinical Research Centre Auditorium
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Title:
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Early Detection and management of gynaecological cancer
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Date/Time:
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8/7/2009, 1300hrs to 1400hrs
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Venue:
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Yishun Polyclinic
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Title:
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Chronic Heart Failure
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Date/Time:
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9/7/2009, 1300hrs to 1400hrs
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Venue:
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Ang Mo Kio Polyclinic
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Clinical Professor
Chee Yam Cheng
Assistant CEO (Clinical), NHG Senior Consultant, Department of General Medicine, TTSH |
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Prof Chee is one of the renowned senior physicians in the field of general medicine in Singapore. He was TTSH’s Chairman of Medical Board for two terms: 1991 – 1993, and 2000 – 2003.
Prof Chee is known for his role in steering NHG clinical leadership, recruitment and clinical quality. In 2006, he received the Public Administration Gold Medal; in 1991, he also received the Public Service Medal for volunteering his medical expertise after completing his National Service. |
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On behalf of my family, I would like to convey my utmost gratitude to you for taking care of my wife during her stay in Alexandra Hospital. |
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You have shown tremendous patience and attention to my wife which we felt, was crucial to her recovery. At one stage, we were extremely worried when my wife seemed to have given up in her fight against her illness. She is so much better now and we can never thank you enough. – Mr Tan C. T. |
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