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Quality & Service
Excellence  Our
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Tan Tock Seng Hospital, Institute of Mental Health and NHG Polyclinics are Singapore Service Class-certified
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Launched in 1997, Singapore
Quality Class (SQC) is the certification
for the
overall business excellence standard. Based
on the internationally
benchmarked business excellence framework,
the SQC provides organisations
with a holistic model for managing a business
for excellence. It has 7
categories, namely, Leadership, Planning,
Information, People, Processes,
Customers and Results.
The Singapore Quality Class is a reflection
of NHG's commitment to apply an
excellence model to adopt a total approach
to managing processes, people and
customers to achieve better results. Â
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