We put our patients first. This means we design and provide care and services around our patients’ needs, not the other way round.

A key strategy of our patient-centric care is “right sitting” - the right type of care provided by the right person, at the right place and right time, with the benefit of quality care and cost savings for patients, and better use of healthcare resources.

As far as possible, from the continuum of care available – from home care to primary care by general practitioners and polyclinics to hospitals and specialist centres – a patient should be cared for at the most appropriate and affordable level in this continuum.

Another of NHG’s key patient-centric strategies is proactive disease management.

With the growing incidence of chronic diseases, brought on in part by an ageing population and changing lifestyles, it is imperative for us to help our patients detect illnesses early and manage these illnesses well to preserve their quality of life, with all its attendant benefits.

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