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Writeup on NHG Clinician's Guide to Department Management Course

This course aims to equip Clinical Chiefs / Heads, and potential Clinical Heads of Departments with the practical skills required for the effective management of clinical departments. It provides participants with in-depth operational knowledge and skills in the following areas:

• Financial Management of Clinical Departments and Manpower Planning
• Managing Clinical Quality Indicators & Outcomes
• Staff Performance Management, Retention and Development
• Negotiation Skills and Conflict Resolution

Participants at the 4th CGM

Dr Sophia Ang (middle) role-played as a mediator between two clinicians from 2 different departments having some conflict over work issues

Most participants find this introductory course very useful in preparing them for headship.

As quoted by Dr Sophia Ang (Senior Consultant, Anaesthesia, NUH) who has recently attended the 4th run in Apr 08:

"The clinician's leadership course is a very well organised course recommended for all senior clinicians. Leaders of the organisation are involved with tutoring of the clinicians in the course to learn how to handle day to day difficult topics such as TPM, Human Resource and Finance. Quality is the number one concern of patients and clinicians and the course also helps to outline change management in quality improvement. The course has also helped me tremendously in techniques of conflict management which are invaluable in the complex environment of healthcare."