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Our Institutes
- Institute of Healthcare Leadership (IHL)
- Institute of Healthcare Quality (IHQ)
- Institute of Clinical Education (ICE)
The Inaugural Healthcare Improvement Festival 2010
A great success that ignited a social movement in healthcare improvement!
 Participants listening to Mr Göran Henriks |
 Participants undergoing discussions
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The first Healthcare Improvement Festival (HIF) 2010 ended on a high note in HortPark, Singapore. The 1.5-day festival, held on 29 and 30 Jan 2010, was rated “good” or “excellent” by 87% of 200 participants – they are healthcare Quality champions and senior management from NHG and Singhealth cluster, private sectors and step-down care partners.
The festival was organised by the Healthcare Quality Network (HQN), a collaboration between public and private healthcare institutions to promote system-level, patient-centred learning, innovation and improvement in healthcare across the boundaries.
Bringing cross-institutional Quality champions in a refreshing natural environment, the festival aimed to:
- Build collaboration and trust between improvement leaders
- Spread innovation and best practices in healthcare
- Reenergise healthcare staff driving improvement work and deepen the conviction on the need to improve care for our population
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The theme of this year’s festival was CARES, which stands for:
- Coordinated Care
- Access to Care
- Reliable Care
- Effective Care
- Safe Care
Patients should be the centre of our care and it is illustrated in our festival logo – a daisy. The petals of the daisy bear the acronyms representing the various aspects of care revolving around the patients. It represents our aspiration – the quality care we want to achieve for our patients.
The festival started with an interactive and fun-filled team building activity – Breakfast Adventure. In search of the various “treasures” placed at various spots of the gardens, the delegates had a breezy morning walk around the gardens, met their group members and got to know more about one other.
The other programmes, included the keynote addresses, facilitated themed discussions using care studies, and poster presentations, were well received with an average of more than 60% of the participants rated them as “useful and applicable” and “very useful and applicable”.
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We are extremely honoured to have Mr Göran Henriks as our keynote speaker. He is the Chief Executive of Learning and Innovation from Jönköping, a Swedish county that has been cited as having one of the best healthcare models in the world by Quality experts and forums, including the Institute for Healthcare Improvement (IHI).
In his keynote addresses, Mr Göran talked about the key elements in achieving system-level healthcare improvement, e.g. leadership, measurement, consistency of purpose, etc. He explained how understanding of the context and application of science, together, can create a world-class performance. On the second day, he introduced the clinical microsystems thinking – a wide-spread improvement concept over the US, UK and Europe but relatively new in our local settings.
Another renowned speaker was Dr Mats Bojestig, the Chief Medical Officer from Jönköping, Sweden. He shared on right-siting and integration of care, and transforming healthcare system using many examples from Jönköping healthcare system.
On top of the speakers, sixteen facilitators with extensive experience in coaching for Quality Improvement and Safety were engaged by the organiser to guide the delegates along various interactive sessions. These facilitators were A/Prof Ong Biauw Chi, Dr Tai Hwei Yee, Dr Sophia Ang, Dr Lydia Au, Dr Vijayan Appasamy, Dr Chua Hong Choon, A/Prof Thomas Chee, Ms Joanne Yap, Dr Adrian Liew, Dr Chow Mun Hong, Dr Gervais Wan, Dr Lim Tiek Whai, Dr Wong Moh Sim, Dr Kok Mun Fong, Dr Hwang Chi Hong, and Ms Deborah Wild.
The first day ended with a gala dinner for the participants which saw a scrumptious spread of international and local cuisine. The participants enjoyed each other’s company under the umbrella of cool evening breeze and live music entertainment.
Pictures
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Presentation Files and Video Recordings
Keynote 1: Improvement in Our Heart with the Patient's Perspective
By Göran Henriks (PDF, 2.87MB)
Video Recording
29 Jan, 0930 - 1000 hrs
Lecture: Integrating care and innovation - the case of Jönköping
By Dr Mats Bojestig (PDF, 2.99MB)
Video Recording
29 Jan, 1530 - 1630 hrs
Day 1 Summary - Video Recording
29 Jan, 1630 - 1730 hrs
Keynote 2: Values and Leading - Success characteristics of High Performing Clinical Microsystems
By Göran Henriks (PDF, 1.69MB)
Video Recording
30 Jan, 0920 - 1030 hrs
Useful Link
Publications and Articles about Improvement Work
Poster Presentations
(in sequence of presentations)* Slides are unavailable. Pls contact the respective presenters for enquiries
Upcoming Programmes
Clinical Practice Improvement (CPI) Programme
2 - 5 Apr 2012
Quality Improvement (QI) Toolkit Workshop
24 May 2012
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